Frequently Asked Questions

Typical starting quantities are 25 embroidered polos, 25 printed T-shirts, 30 caps, 15 jackets or layers, and 25 performance or sublimated garments. Smaller runs may be possible at a higher unit cost. The formal quotation confirms the minimum for the exact garment and branding method.

Yes. Supply a high-quality logo and any brand guidelines. HADHIVA will prepare a provisional concept for approval.

Yes. A physical sample is recommended for major, repeat or colour-sensitive orders. The quotation states what the sample includes, its preparation time, any charge and whether that charge is credited to the bulk order.

Durability depends on product, fabric, application quality and washing. Embroidery is often suited to polos and caps; screen print can be highly durable for suitable high-volume T-shirts.

Standard approved orders are commonly planned for 7–14 working days. Complex sourcing, multiple placements or high-volume production commonly requires 14–21 working days. Timing starts only after artwork, sample and payment approvals, and may extend during graduation, orientation and campaign peaks.

Yes. After dispatch, delivery is commonly 1–2 working days within Dodoma and 2–5 working days to other Tanzanian regions, depending on the courier and destination. Delivery cost and the committed date are stated on the quotation.

Yes. Submit the institution and procurement information required for the document.

Repeat orders can be reviewed against the approved artwork and current garment availability. Colour and supplier consistency must be reconfirmed.

Report the issue promptly with order details and photographs. HADHIVA will assess it against the approved sample, specification and replacement policy.

Use only the payment method and verified account details stated on the official quotation or invoice. Institutional purchase orders and part-payment stages apply only when written into that document.

Vector SVG, EPS, AI or print-ready PDF artwork is preferred. A transparent PNG can be used when it is high resolution. Low-resolution screenshots and compressed social-media images may require artwork reconstruction.

Screens do not reproduce fabric colour exactly. Physical swatches or an approved sample govern colour-sensitive orders. The selected supplier size chart should be shared before the institution collects its size distribution.

HADHIVA produces against the approved size breakdown. Size exchanges for customised garments depend on available unbranded stock and the accepted order terms; manufacturing or labelling errors are assessed under the replacement policy.